Order/Order Status

Can I use two credit cards to pay for my purchase?

Unfortunately, you are only able to use one credit card to make your purchase on TUMI.com. However; you may use a TUMI gift card and credit card combination for your purchase.

How do I add products to my shopping cart?

To add products to your Shopping Cart, follow these simple steps:

  • Choose a size and/or color for the product you want to purchase.
  • Click on the drop-down menu to select a size. It will specify in the drop down menu if it is in stock, out of stock, backorder or available for purchase.
  • If a color is not provided, it is out of stock and is not available for purchase.
  • Enter a quantity in the field provided.
  • Click the "Add to Cart" button to add the item to your Shopping Cart.

What is the sequence my order will take during the tracking period?

Processing: Your order has been submitted and the information you entered during checkout is being processed.
Shipped: The products have shipped from our warehouse to the indicated shipping destination.
Canceled: The order is in canceled status and will not be processed.

How can I check the status of my order?

You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your post code or email address. You are required to enter an e-mail address during Checkout, so that you may receive emails regarding the status of your order. This will bring your to the Order History page, which will provide you with detailed information about your current and past orders. Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date. If order "is in route," you may opt to receive updates via SMS or email. If order "is processing," you may view an expected delivery date. You may also sign into your account and click on "View your order status." A link if also located in your confirmation email. Please note: order information may not appear in your order history on www.tumi.com for up to 24 hours.

Still have questions?

The best way to reach us is by email.

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